Rate Card 2026
English rendering of the Terms & Conditions source document. For the full tabbed library, open Rate Card 2026.
Terms Rate Card
Service Terms and Conditions 2026
SERVICE TERMS AND CONDITIONS
PT. INDOEXPRESS LOGISTICS
Effective: January 1, 2026, until a new version is issued.
Scope: Air freight, sea freight, import, export, domestic logistics, door-to-door services, customs support, cargo insurance, and related logistics support services.
IndoExpress.co.id means PT. IndoExpress Logistics, a logistics service provider operating under the IndoExpress.co.id brand and the domain www.indoexpress.co.id.
User, Customer, Shipper, or Consignee means any individual, company, institution, or authorized party using IndoExpress.co.id services.
Shipment means one or more packages, cartons, pallets, containers, or cargo units handled under the same operational instruction, AWB, B/L, booking, or shipment reference.
Chargeable Weight means the greater value between actual gross weight and volumetric weight, calculated under the applicable freight formula.
IndoExpress.co.id provides logistics services on a service-only basis. IndoExpress.co.id does not provide a landed-cost guarantee unless expressly confirmed in writing.
Service scope may include pickup, origin handling, freight, customs support, destination handling, local delivery, documentation support, vendor coordination, and cargo insurance when requested.
All rates are indicative until booking is confirmed and validated by IndoExpress.co.id. Rates may change due to capacity, fuel surcharge, carrier changes, port congestion, foreign exchange movement, government regulation, or force majeure.
Unless stated otherwise, freight rates exclude duty, tax, VAT, excise, permit charges, storage, demurrage, detention, quarantine, inspection, undername, government charges, and third-party charges.
| Mode | Chargeable Basis | Minimum |
|---|---|---|
| Air Freight | Maximum of actual weight or volumetric weight | Minimum 50 kg |
| Sea LCL | Revenue ton or CBM basis | Minimum 3 CBM when quoted per CBM |
| Sea FCL | Per container | Per container booking |
| Domestic Trucking | Per vehicle, route, weight, or volume | Minimum 50 kg when quoted per kg; per-trip rates remain per trip |
Unless a written credit facility is approved, payment must be completed before cargo release or before the relevant operational milestone determined by IndoExpress.co.id.
Accepted payment methods may include bank transfer, virtual account, RTGS, or other methods agreed in writing.
IndoExpress.co.id quotations and invoices do not include import duty, export duty, VAT, income tax, excise, customs penalties, restricted-goods permits, quarantine, storage, demurrage, detention, inspection, fines, undername charges, insurance, or government charges unless expressly stated in writing.
The Shipper and/or Consignee is responsible for providing accurate cargo description, commercial invoice value, HS code, supporting documents, and permit information.
IndoExpress.co.id may assist with customs review, but final responsibility for the truthfulness and completeness of documents remains with the cargo owner or legally responsible party.
Dangerous goods, batteries, chemicals, food, cosmetics, pharmaceuticals, used goods, oversized cargo, overweight cargo, reefer cargo, open-top, flat-rack, break bulk, project cargo, high-value cargo, and regulated goods require prior review and written confirmation.
IndoExpress.co.id may reject cargo that is illegal, undeclared, misdeclared, unsafe, restricted without permit, counterfeit, prohibited by origin, transit, or destination regulation, or unsuitable for the requested transport mode.
The Shipper is responsible for proper packaging suitable for international or domestic transport, handling, stacking, vibration, temperature, pressure, and normal logistics movement.
IndoExpress.co.id liability is limited to direct logistics handling responsibility and does not cover indirect loss, market loss, production loss, loss of profit, regulatory delay, customs hold, or losses caused by incomplete or inaccurate customer information.
Cargo insurance is optional unless required by policy or agreed scope. IndoExpress.co.id recommends cargo insurance for high-value, fragile, sensitive, or time-critical goods.
| Claim Type | Required Timing | Required Evidence |
|---|---|---|
| Visible damage | Reported immediately upon receipt | Photos, delivery note, invoice, packing list |
| Shortage | Reported as soon as discovered | Delivery record, packing list, receiving report |
| Loss | Subject to carrier and service rules | Shipment documents and supporting proof |
Import shipments may require commercial invoice, packing list, AWB or B/L, tax information, power of attorney, import permits, product certificates, and other customs documents depending on commodity type.
Export shipments may require commercial invoice, packing list, exporter data, packing declaration, export permit, product certificate, and destination-country compliance documents depending on commodity type.
IndoExpress.co.id is not liable for delay or failure caused by events beyond reasonable control, including natural disaster, war, strike, epidemic, pandemic, cyberattack, government action, carrier disruption, port closure, airport closure, or regulatory change.
IndoExpress.co.id processes customer, shipper, consignee, and shipment data only for logistics fulfillment, customs compliance, administration, communication, billing, and lawful operational requirements.
IndoExpress.co.id may update these terms when required by operational, regulatory, carrier, or commercial changes. Continued use of service means acceptance of the updated terms.
Any dispute should first be resolved through good-faith discussion. If no settlement is reached, the dispute may be escalated under the applicable laws and agreed dispute resolution forum in Indonesia.
| Channel | Detail |
|---|---|
| General Inquiry | admin@indoexpress.co.id |
| Hotline / WhatsApp | +62 811-1006-7661 |
| Website | www.indoexpress.co.id |